© 2007 John Woolgar • 42 Selmeston Road • Eastbourne • BN21 2SU • United Kingdom • Tel.: +44 (0)1323 504904
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Frequently Asked Questions
If a brief answer is not sufficient, the links will either open the relevant page of the site or an answer window.
We have also combined together similar answers under general headings. For example both “What delivery service do you use?” and “How quickly will I get my order?” are answered under “Delivery Questions”.
If you have a question that is not listed here, please email us. We will reply and
we may add your question for the benefit of other customers.
General
Delivery UK
We send most orders by 1st Class post by the next working day. Larger orders may be sent by special delivery (next day, signed for) or insured parcel at our discretion. Please allow 7 days for delivery. If for any reason your order may be delayed beyond this you will be advised and given the option of a full refund.
Delivery Overseas
Overseas orders are sent by air mail small packet, or, at our discretion, international signed for service. For guidance, delivery to US addresses usually takes at least two weeks, however, most other destinations are quicker.
How do I get more information?
We prefer email enquiries, but you may also write to us or telephone. Contact Us
No Quibble Guarantee
You may return any product in new condition within 30 days for a full refund. In the unlikely event that you find any product of unsatisfactory quality or not as described, please contact us and we will replace or refund.
Payment Options
All customers may pay by PayPal, or by credit/debit card via PayPal. UK customers may also pay by cheque.
Postal Charges
All our prices include shipping charges. See our terms and conditions for overseas exceptions and other charges.
Who holds my credit card details?
Products
Alfalfa
Black Cumin Seed
Caisse Formula (Essiac)
Chlorella
Is your Chlorella contaminated with Mercury or ....?
Herbal Tinctures
Onconat
Spirulina
Univase Enzymes
Wheat & Barley Grass